Privacy Policy Statement

Your privacy is important to us at Galenoravex. This policy explains how we handle your personal information while ensuring compliance with Malaysian law.

Information We Collect

We collect only the data needed for smooth service and customer care.

• Contact information you provide, such as your name, address, email, and phone number.
• Order details and any preferences communicated to us during your purchase.
• Usage data, like how you use our website or interact with our services.
• Any correspondence or feedback you send us to improve your experience.

How We Use It

We use your data only for service delivery, safety, and to improve your experience.

• To process orders and communicate with you about your purchases or inquiries.
• To enhance and personalize your experience with product recommendations.
• For basic analytics helping us understand website usage and improve our offerings.
• To comply with local laws and ensure the security of your data.

Legal Basis for Processing

Our processing is guided by Malaysian data protection requirements.

We collect data for contract fulfillment, legitimate business purposes, legal obligations, and, where needed, with your consent.

Sharing Info

We do not sell data. Sharing is limited to third parties vital to your order or site operation.

• Sharing with delivery partners ensuring timely arrival of your flowers and gifts.
• Providers who assist in website hosting, communications, or payment transactions.
• If legally required, we provide relevant information to authorities under Malaysian law.

Data Security

Your data is stored securely and accessed only as needed to provide you with quality service. We use safeguards to protect your information from unauthorized access, alteration, or loss. However, no system is completely immune from risk, so we encourage you to use secure devices when sharing sensitive information.

Your Rights

You have the right to review, correct, or limit your data use.

• Request a copy of your personal information collected by us.
• Ask for corrections to incomplete or inaccurate details.
• Request removal of your data, within legal allowances.
• Limit specific uses of your data where applicable.

Cookies Policy

We use cookies for basic analytics and to improve site experience. You can disable cookies via browser settings, though core site features may be impacted.

See cookies policy See cookies policy

Contact Us

For privacy queries or requests, contact our privacy coordinator. We handle all inquiries confidentially.

Changes to This Policy

Sometimes policies are updated to reflect new practices or regulations. We’ll post changes here and date any updates.